Mama Shelter Rennes

Super hotel 😍

Mama left the house, leaving the children in charge. I adored the energy and enthusiasm of the staff but they were so young that at multiple time I received an awful client service (I had to interrupt the waitress while what sapping at the bar after waiting for 20 min, one of a few more example)

We had an awful experience staying here during the holidays. First off they have NO services - they do not help with bags (my husband was very sick and they did not care). They have no room service even though they have 2 restaurants in the hotel (how hard can that be), they give you one small bottle of water in the room and would NOT bring up any additional and told us to come get it from lobby. There is no mini bar - basically zero amenities. How this is supposed to be a 4 star hotel?? This needs to change as they are charging premium prices for ZERO service. They also have no shampoo, conditioner, shower gel in the bathrooms and don’t even have it for sale, claiming the one bar of soap “does all”. Even the likes of Holiday Inn, Motel 6 etc have basic toiletries and more amenties at less than half the price of what they charge. Worst of all they refused to call us a taxi to leave - the front desk handed me a list of phone numbers knowing we did not speak French. We had heavy bags, a small child and my husband could barely breathe. Just awful.

It looks like a nice hotel with big room, but almost nothing provided inside the room, no tea or coffee maker, no even shower gel, they charge you 5 eur for slippers

Restaurant à la déco cosy, ambiance lounge Serveuse souriante, aimable et efficace Choix limité mais de qualité Rapport qualité / prix ok Le demi poulet est succulent et la mousse au chocolat un véritable régale

Is worst stay we had experienced as seasonal traveller for biz and leisure. The hotel does not provide basic amenities which you should have even from 1-2 stars hotel. We seriously wonder how this hotel is rated as 4 star and charged the rate they do when they provided worse services and amenities for hotel guests. Hotel charge guest on tooth brush and toothpaste and charge on slippers. Worst above all, no water kettle in the room as it was claimed only for executive room guests.. so any hot water needs get yourself from the bar. Again, a good excuse to charge you for coffee since none hot water nor coffee provided in room. And instead of proper hair shampoo n conditioner, one tiny soap is provided for body wash and hair wash!! The breakfast is crap, we staying 5 nights and everyday same food no a single change. Unlike most of true 3-4 star hotels, there some effort made to change menu for bf for some. There also list of safety hazards, when took hot water downstairs, they let you carry super hot water in a tin pot which can burn ur hand in 30 sec w hot water inside. Bf Restaurant has low hanging light just hit ur head every time u sit n stand up… I do want to say the staff is relatively responsive but unfortunately all the poor policy mama shelter decided for their guests on amenities show little care for customer just all about making money and profit. It left super bad taste not just to us but all friends staying the same hotel with us. We will ban this chain n brand